Terms of Service
Last Updated: 3/11/2026
These Terms of Service govern the use of services, communications, and messaging provided by Grounded Innovations. By engaging our services or opting in to receive communications from us, you agree to the terms outlined below.
Company Information
Grounded Innovations
Truckee, California, United States
Phone: 530-584-9118
Email: office@groundedinnovations.com
If you have questions regarding these Terms of Service, please contact us using the information above.
SMS Messaging Program Program Name
Grounded Innovations Customer Messaging Program
Program Description
Grounded Innovations may communicate with customers via phone calls, email, or SMS text messaging in order to support service operations and customer communication.
Messages may include:
• Appointment reminders
• Job scheduling and confirmations
• Service updates and technician arrival notifications
• Estimates, invoices, and billing reminders
• Customer support responses
• Limited service announcements or promotions
Customers receive messages only after providing their contact information through service requests, estimates, scheduling, or other business interactions.
Message Frequency
Message frequency varies depending on your service activity, project status, and communication needs. Customers may receive messages related to scheduled services, job updates, billing, or customer support.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan. Grounded Innovations is not responsible for any charges applied by your carrier.
Opt-Out Instructions
You may opt out of receiving text messages from Grounded Innovations at any time.
To unsubscribe, reply STOP to any message you receive.
After opting out, you will no longer receive SMS messages from Grounded Innovations unless you opt in again.
Help and Customer Support
If you need assistance with our messaging program, reply HELP to any text message.
You may also contact us directly:
Phone: 530-584-9118
Email: office@groundedinnovations.com
Acceptable Use of Services
Customers agree to use Grounded Innovations services and communications in a lawful and respectful manner. Abuse, harassment, or misuse of communication channels may result in termination of messaging privileges.
Privacy Policy
Grounded Innovations respects your privacy and is committed to protecting your information. Please review our Privacy Policy to learn how we collect, use, and safeguard your personal data.
Carriers require that customers have easy access to a privacy policy explaining how personal information is collected and used.
Changes to Terms
Grounded Innovations may update these Terms of Service periodically to reflect changes in services, legal requirements, or messaging regulations. Updated terms will be posted on our website.
Continued use of our services after updates indicates acceptance of the revised terms.