Grounded Innovations respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our company, including through our website, phone, email, and text messaging communications.

​

Business Information

​

Grounded Innovations
Truckee, California
Phone: 530-584-9118

Email: office@groundedinnovations.com

If you have questions about this Privacy Policy or how your information is used, please contact us using the information above.

​

Communications and Text Messages

​

By providing your contact information, you may receive communications from Grounded Innovations related to your services or inquiries. These may include:

• Appointment reminders
• Service scheduling confirmations
• Project updates
• Estimates and invoices
• Customer support communications
• Occasional service or promotional updates

​

Message frequency will vary depending on your service needs and interactions with our team. Standard message and data rates may apply.

​

Information We Collect

​

We may collect personal information necessary to provide our services, including:

• Name
• Phone number
• Email address
• Service address
• Project or service history
• Payment information when processing invoices

​

This information is typically collected when you request services, communicate with our team, or interact with our website.

​

How We Use Your Information

​

The information we collect is used to support our operations and provide quality service. This may include:

• Scheduling and confirming appointments
• Communicating project updates
• Sending invoices or payment reminders
• Providing customer support
• Maintaining service records
• Improving our services and customer experience

​

We use this information only for legitimate business purposes related to delivering our services.

​

Data Storage and Security

​

Grounded Innovations uses secure systems and industry standard safeguards to protect customer information. Access to personal data is restricted to authorized personnel who require the information to perform their job responsibilities.

We take reasonable measures to protect information from unauthorized access, disclosure, or misuse.

​

Information Sharing

​

We do not sell or rent customer information.

In some cases, we may share limited information with trusted third parties when necessary to provide services, such as:

• Payment processors
• Service management software providers
• Professional service partners assisting with a project

These third parties are required to protect customer information and use it only for the purpose of supporting our services.

​

Customer Rights and Information Updates

​

Customers may request to review, update, or remove their personal information at any time. To make a request, please contact us using the phone number or email listed above.

We will make reasonable efforts to update or remove information as requested, subject to legal or operational requirements.

​

Opt Out of Text Messages

​

If you no longer wish to receive text messages from Grounded Innovations, you may opt out at any time by replying STOP to any message you receive.

For help with messaging services, reply HELP or contact us directly.